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Customer Support

Peace of
mind
support.

We’re there when you need us and even when you don’t, so you have peace-of-mind to focus on patient care.

Help Desk

We’re here to help!

Get the personal support you need from CliniComp 24/7, call us for help and there will always be a live person on the other end:

+1 (800) 350-8202

+1 (858) 546-8202

Our dedicated customer support team is available 24/7 to alleviate pressure and assist in all aspects of your system throughout its installed lifetime. Our subject matter experts do the heavy lifting, from testing to training and ongoing service, working with your existing workflows and customizing our highly configurable system to meet your needs. Our simple, intuitive interface makes it easy to train new users, manage and integrate data, and most importantly, it allows clinicians to spend more time with patients.

System Resources

User assistance. Right where you need it.

CliniComp offers users a suite of on-demand assistance accessible from within your system. This embedded just-in-time support includes an online help, one-stop training site, and quick, contextual help.

Online Help

Our Online Help offers users detailed, topic-specific instructions and descriptions of system features and functions. This help feature is accessible in our system from any screen and opens a separate window with search features and topic hyperlinks.

Resource Center

Our Resource Center is an online site with available training content for end users and system administrators accessible in our system from any screen. This site includes handouts, videos, online tutorials, user manuals, role-based courses, and competencies – all organized for easy navigation and topic searching.

Quick Help

Our Quick Help displays content-specific instructions based on the user’s location in our system application. This contextual, pop-up help includes feature descriptions, what’s new information, videos, and related topics.

Super User Training

All classes are virtual. Classes are Monday – Tuesday; 07:00 am – 11:00 am PT.

September 11-12, 2023
December 4-5, 2023
May 7-8, 2024
September 17-18, 2024

System Administrator Initial Training

All classes are virtual. Classes are Monday – Thursday; 07:00 am – 11:30 am PT and Friday 07:00 am – 09:30 am PT.
(Start times are flexible depending on the site’s time zone)

December 11-15, 2023

System Administrator Refresher Training

All classes are virtual. Classes are Tuesday – Thursday; 07:00 am – 11:30 am PT.

March 5-7, 2024
August 6-8, 2024

Email

For additional support, send us a message for 24/7 Customer Support.

ServiceDirect

CliniComp values its customers and encourages their feedback on services and products for continual improvement. For this reason, CliniComp offers ServiceDirect – a web-based tool providing advanced features for submitting, tracking, and querying service requests. Service Direct is our ticketing system that can also be accessed 24/7 for support requests.

ServiceDirect is your channel for communicating configuration change requests or non-emergent service requests to CliniComp. Urgent service requests should be reported to the Help Desk at 1-800-350-8202 and you can then use ServiceDirect to view or track the progress of tickets reported to the Help Desk.

   

ADDITIONAL INFORMATION

   

Find the Right Solution

Don’t settle for less than your hospital and patients deserve. Reach out for a custom, complimentary assessment today.