Customer Support
Peace of
mind
support.
We’re there when you need us and even when you don’t, so you have peace-of-mind to focus on patient care.
Help Desk
We’re here for you!
Get the personal support you need from CliniComp 24/7, call us for help and there will always be a live person on the other end:
+1 (800) 350-8202
+1 (858) 546-8202
Our dedicated customer support team is available 24/7 to alleviate pressure and assist in all aspects of your system throughout its installed lifetime. Our subject matter experts do the heavy lifting, from testing to training and ongoing service, working with your existing workflows and customizing our highly configurable system to meet your needs. Our simple, intuitive interface makes it easy to train new users, manage and integrate data, and most importantly, it allows clinicians to spend more time with patients.
System Resources
User assistance. Right where you need it.
CliniComp offers users a suite of on-demand assistance accessible from within your system. This embedded just-in-time support includes an online help, one-stop training site, and quick, contextual help.
Online Help
Our Online Help offers users detailed, topic-specific instructions and descriptions of system features and functions. This help feature is accessible in our system from any screen and opens a separate window with search features and topic hyperlinks.
Resource Center
Our Resource Center is an online site with available training content for end users and system administrators accessible in our system from any screen. This site includes handouts, videos, online tutorials, user manuals, role-based courses, and competencies – all organized for easy navigation and topic searching.
Quick Help
Our Quick Help displays content-specific instructions based on the user’s location in our system application. This contextual, pop-up help includes feature descriptions, what’s new information, videos, and related topics.
Super User Training
All classes are virtual. Classes are Monday – Tuesday; 07:00 am – 11:00 am PT.
• January 14, 2025
• April 8, 2025
• July 15, 2025
System Administrator Initial Training
All classes are virtual. Classes are Monday – Thursday; 07:00 am – 11:30 am PT and Friday 07:00 am – 09:30 am PT.
(Start times are flexible depending on the site’s time zone)
October 21-25, 2024
System Administrator Refresher Training
All classes are virtual. Classes are Tuesday – Thursday; 07:00 am – 11:30 am PT.
ServiceDirect
CliniComp values its customers and encourages their feedback on services and products for continual improvement. For this reason, CliniComp offers ServiceDirect – a web-based tool providing advanced features for submitting, tracking, and querying service requests. Service Direct is our ticketing system that can also be accessed 24/7 for support requests.
ServiceDirect is your channel for communicating configuration change requests or non-emergent service requests to CliniComp. Urgent service requests should be reported to the Help Desk at 1-800-350-8202 and you can then use ServiceDirect to view or track the progress of tickets reported to the Help Desk.
ADDITIONAL INFORMATION
