April 23rd, 2025 / Press Releases
The Business Intelligence Group announces the Excellence in Customer Service Awards winners
From Good to Great: These Organizations Are Defining the Future of Customer Service
The Business Intelligence Group is proud to announce the winners and finalists of the 2025 Excellence in Customer Service Awards, recognizing individuals, organizations, and technologies that are elevating the standards of customer support and experience worldwide.
This year’s honorees represent the best in customer service innovation and execution—organizations that are not just meeting customer expectations but exceeding them at every turn. Whether through personalized support, technology-driven solutions, or mission-driven service models, these winners exemplify the core values of empathy, responsiveness, and excellence.
“In today’s fast-paced, customer-centric world, delivering exceptional service is both a competitive advantage and a business imperative,” said Russ Fordyce, CEO of the Business Intelligence Group. “We are thrilled to recognize these companies and professionals who are redefining what great customer service looks like and setting the tone for the future of customer experience.”
Finalists: Acknowledging Customer-Centric Excellence
The Excellence in Customer Service Awards also recognize a distinguished group of finalists who achieved high marks in their respective categories and showcased exceptional commitment to customer satisfaction. These organizations have proven that service excellence is not just a goal—it’s a mindset embedded into every level of their operations. The 2025 finalists are: Basys, Beamery, CliniComp, DailyPay, Datasite Assist, Daversa Partners, Freshworks Inc, fullthrottle.ai, Gladly, Hostinger, Impetus, Paycom, PayJunction, Rent Manager, Saviynt Inc, SheerID, SOE Software, Starkey, Syncfusion, Inc., Total Quality Logistics, and Wolters Kluwer.
Celebrating Customer Champions
From startups delivering high-touch experiences to global enterprises building scalable support systems, this year’s winners and finalists are pushing the boundaries of service innovation. Their stories are proof that great service isn’t just about solving problems—it’s about building trust, loyalty, and lasting relationships.
To view the full list of winners and learn more about the 2025 Excellence in Customer Service Awards, visit:
https://www.bintelligence.com/awards/excellence-in-customer-service-awards
