Sandra Johnson, the Senior Vice President of Client Services, discusses the evolving landscape of electronic health records (EHRs) and the need for interoperability and customization to meet clinicians’ needs. She emphasizes the importance of putting clinicians first and involving them in the software development process from the beginning to create a configurable and user-friendly system. There are multiple ways to use AI and automation to improve EHRs, including predictive analytics, automating routine tasks, and providing decision support for clinicians.

Sandra explains, “We are a 40-year-old company, so we’ve evolved a lot over the years to meet the growing needs of the healthcare industry. We originally started as a modular EMR system focused on the perinatal and critical care setting. We’ve continued to evolve over the years to offer inpatient solutions and now a full-service EHR solution suite. We continue to scale and grow to meet the evolving needs of the healthcare community and are happy to be able to provide a solution that is customized and driven by the clinicians’ viewpoint.”

“Well, there are always new trends that are arising. The latest buzz is around AI, and so it’s a very complex environment with high acuity needs in the hospital setting. EHRs need to evolve to ensure that they’re continuing to offer the solutions and services needed as that landscape continues to change. So, systems that are data-driven can provide that automation to provide time savings and operational efficiencies. It’s not an easy task. It’s a very complex environment, but a strong infrastructure and architecture that can scale to meet these needs is critical.”

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